Portrait Order Agreement

By commissioning a portrait by Tanesha Pitt through Taneshapitt.com you are hereby agreeing to the terms and conditions outlined in this agreement.

• The Portrait Order Process 
• Payment
• Customer Supplied Photos 
• Portrait Changes 
• Refund Policy
• Portrait Completion Timeline 

THE PORTRAIT ORDER PROCESS

1. Submit Order and Payment. The person/pet commissioned will be the subject of a painting produced by Tanesha Pitt, and that the image will be the artist’s interpretation of the subject based on the pictures and information provided by the customer.
2. Submit Photo References. The customer will supply the photo(s) of the subject that will be used for the portrait along with as much detail as possible about what they want their portrait to look like.
3. Confirm Order. When the portrait is completed, the artist will send a digital proof of the final portrait for the customer’s approval. Reasonable alterations can be made at this point.
4. Final Payment and Delivery/Pickup. Once the customer’s final payment is received and verified, the painting will be insured and shipped. USPS is used for shipping. Additional fees may be required if the customer chooses to use another shipping method. Without limitation, Tanesha Pitt holds the full and complete copyright and reproduction right to copy, exhibit, publish, display, or distribute copies of the portrait. The customer will not use the image of the portrait except for individual use without written permission from Tanesha Pitt.

PAYMENT

Payments can be made online with a credit card via Pay Pal. If the balance of the amount owed is not paid upon completion of the portrait, the portrait will not be shipped, and the payment will be retained by the artist to help recover costs incurred for supplies and time spent by the artist.

CUSTOMER SUPPLIED PHOTOS

It is the responsibility of the customer to supply any photographs or other materials that will be used as references for the portrait. These reference materials can be sent to the artist by sending them as attachments at checkout, or by email to TaneshaPittArt@gmail.com, or by regular mail, UPS etc. All supplied materials that are not in electronic or digital form will be shipped back to the customer in their original form along with the finished portrait. However, the artist cannot be held responsible for items lost or damaged during shipment. The customer authorizes Tanesha Pitt all rights to the photography sent.

PORTRAIT CHANGES

String Art is a delicate process that requires, in many cases, one single unbroken thread layered over and over again to bring an image to life. Changes cannot be made at the customer's request unless the portrait is completed again from scratch. Please be clear on your request when purchasing. Changes may result in a charge that is equal to or lesser than the original price of your order. 

REFUND POLICY

All orders are handmade. Due to personalization, we do not accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order. Once you receive your finished portrait, it is not returnable, and you will not receive a refund of payment.

PORTRAIT COMPLETION TIMELINE

The timeline for the completion of a portrait can vary greatly depending on several factors, such as the size and number of subjects in the portrait, whether a custom background is required, how many changes are requested by the customer, time spent waiting for approvals, and payments from customers, etc. As a result of these factors, the artist cannot be held to a specific timeline. However, if there are no delays on the customer's end, such as waiting for payments or approvals, or excessive changes to the portrait, most portraits should be finished and delivered within 8 weeks of receiving all customer supplied reference materials as discussed in Customer Supplied Photos.